Frequently Asked Questions

Light-duty towing is designed for cars, SUVs, and small trucks, while medium-duty towing handles work trucks, vans, box trucks, and larger vehicles that require more capacity. Medium-duty towing focuses on vehicle balance and securement for heavier loads. At J&I Towing Service, we match the right equipment to your vehicle type for safe transport.

Roadside assistance is ideal for on-the-spot fixes like jump starts, lockouts, and flat tire changes when your vehicle can still drive after the repair. If the problem can't be resolved roadside, towing is available immediately. At J&I Towing Service, we assess the situation quickly and recommend the right solution.

Accident recovery towing involves safe pickup and removal of damaged vehicles to clear lanes and reduce hazards. The vehicle is towed to your preferred repair shop, storage location, or destination. At J&I Towing Service, our familiarity with Duluth's high-traffic routes helps us respond quickly and handle damaged vehicles with care.

Yes, motorcycle towing requires extra care during loading, securement, and transport to protect the bike. The process emphasizes stability and secure attachment to prevent shifting or damage. At J&I Towing Service, we use techniques specifically designed for motorcycles to ensure safe transport to your chosen destination.

Response time depends on your location, traffic conditions, and current call volume. Local knowledge of Duluth's traffic patterns and major routes like I-85 and Peachtree Industrial Boulevard helps crews reach you efficiently. At J&I Towing Service, we provide clear ETAs and updates so you know exactly when to expect arrival.

Many drivers walk along busy roads to find fuel, which is unsafe and time-consuming. Calling for fuel delivery keeps you with your vehicle and avoids the risk of leaving it unattended. At J&I Towing Service, we bring fuel directly to your location in Duluth, saving time and reducing safety concerns.

Heavy rain can cause vehicles to slide into ditches, soft shoulders, or embankments along Duluth's roadways. Winch-out services use safe recovery techniques to pull vehicles free while minimizing additional damage. At J&I Towing Service, we can transition directly to towing if the vehicle isn't drivable after recovery.

If your vehicle won't start after a jump, the issue may be a failing alternator, starter, or deeper electrical problem. In this case, towing to a repair facility is the next step. At J&I Towing Service, we assess the situation on-site and offer immediate towing if needed.

Yes, flat tire assistance is available wherever your vehicle is located, including apartment complexes, shopping centers, and residential streets. The service is ideal when you don't have a spare, tools, or safe conditions to change the tire yourself. At J&I Towing Service, we respond quickly across Duluth neighborhoods and high-traffic areas.

Familiarity with Gwinnett County roads, traffic patterns, and accident-prone corridors allows faster routing and efficient pickup access. Local crews know shortcuts, congestion zones, and neighborhood layouts. At J&I Towing Service, our Duluth-based team uses this knowledge to reduce your wait time and deliver more customized service.

Medium-duty towing handles work trucks, vans, box trucks, and larger vehicles that exceed the capacity of standard light-duty tow trucks. The approach focuses on vehicle balance, securement, and transport stability for heavier loads. At J&I Towing Service, we serve businesses and drivers across Duluth's commercial corridors and major routes.

Yes, vehicle lockout service is available at workplaces, shopping centers, apartment complexes, and roadside locations throughout Duluth. The process involves confirming your location and vehicle details, then providing a quick ETA for access restoration. At J&I Towing Service, we use a careful approach to reduce the risk of damage during lockout assistance.